Frequently Asked Questions

This page provides answers to questions frequently asked by our customers. You may find the answers to your questions here.

How much cash will I get for my gold?
We will evaluate your items based on the current market prices for precious metals and the costs of refinement. Our average payout is in the hundreds of dollars. See what we pay. An independent test conducted by a local new channel found that Best Cash Gold gives more cash for scrap gold than pawn shops, jewelry stores, or other online dealers. In some cases it was 2 or 3 times more! We guarantee your satisfaction or we'll return your items free of charge.

Will you buy all of my unwanted jewelry?
We buy gold and platinum jewelry. Gold jewelry is often stamped with "14K", "18K", or a similar mark. Platinum jewelry is stamped with "Plat" or "Pt". If the jewelry has one of these marks stamped into the metal then it is most likely gold or platinum.

How quickly can I get paid?
We send your Gold Kit out as soon as you request it. Then we send your payment out the same day we receive your items. Depending on where you live it should take no more than 10 to 14 days from the time you request your Gold Kit. If you need your payment sooner you can overnight your items to us and receive your payment in a few days.

How do I know if you have received my items?
The Gold Kit we send your will have a tracking number. You can use this number to track were we are in the process at any time by going to our tacking page.

Will I get the appraised value for my jewelry?
We pay cash for the precious metals and diamonds in your jewelry. Jewelry appraisals are highly inflated by the jewelry industry in an effort to increase the value of jewelry in the public's mind. If the appraiser did not offer to buy your jewelry at the appraised price then the appraisal is not the value of your jewelry.

What if I am not satisfied with your offer?
Your satisfaction is 100% guaranteed. If you are not satisfied with our offer for any reason, simply return your check within 14 days from the date on the check and we will return your items free of charge.

If you would like to submit a question, please use the form on the Contact Us page.